If a screen prompts you to make your printer the default printer, click Yes. If a screen prompts you to turn on printer updates, click Yes. If there is a connection problem, follow the instructions in HP Print and Scan Doctor. If your printer is not in the list, turn it off and on and then click Retry. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

Run HPPSdr.exe from the download location on your computer. Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution. If so, wait 30 minutes before you perform both levels of cleaning again. If the printheads are badly clogged, it might require another cleaning cycle. If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning. If the print quality is acceptable, click Done. Įxamine the Print Quality Diagnostic page. On the HP Printer Assistant window, click Maintain Your Printer.Ĭlick the Device Services tab, and then click Clean Ink Cartridges.

Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer. HP provides an automated printhead cleaning utility that can unclog printhead nozzles.Ĭlean the printheads using the HP software, and then evaluate the results.

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